Terms & Conditions

Effective Date: 01 January 2026

These Terms & Conditions govern the use of the website and services offered by JBR International Ventures Private Limited ("JBR", "we", "our", "us"). By accessing our website or placing an order, you agree to comply with these terms.

1. Business Overview

JBR International Ventures Private Limited is engaged in the production and supply of bakery products including breads, pastries, cakes, desserts, and customized bakery solutions for retail, B2B, and corporate customers. All product specifications are subject to availability.

2. Orders & Acceptance

• All orders are subject to confirmation and availability.
• Customized and bulk orders require advance confirmation.
• JBR International Ventures Private Limited reserves the right to reject any order.

3. Pricing & Payments

• Prices are subject to change without prior notice.
• Payments for orders must be cleared as per the agreed terms at the time of order.
• Taxes and applicable charges will be added where required.

4. Delivery

• We strive for on-time delivery; however, JBR International Ventures Private Limited is not liable for delays caused by force majeure or unforeseen transit issues.
• Delivery timelines are estimated and may vary due to factors beyond our control such as traffic, weather, or operational constraints.

5. Return and Refund Policy

At JBR International Ventures Private Limited, we prioritize quality and freshness. Due to the perishable nature of our products:

• Returns: We do not accept returns on food items once they have been delivered and accepted.
• Quality Issues: If you receive a damaged, incorrect, or sub-standard product, please report it to us at sales@jbrinternational.in within 2 hours of delivery with photographic evidence.
• Refunds: Upon verification of the issue, we will offer a replacement or a store credit/refund. Refunds, if approved, will be processed back to the original payment method within 7–10 business days.
• Cancellations: Orders can be cancelled up to 24 hours before the scheduled delivery time. Cancellations made after this period may not be eligible for a refund.

6. Product Disclaimer

Product images shown are for representation purposes only. Actual products may vary slightly in appearance due to customization or availability.

7. Intellectual Property

All imagery, recipes, text, logos, designs, and trademarks displayed on this website are the intellectual property of JBR International Ventures Private Limited and may not be reproduced or used without prior written permission.

8. Limitation of Liability

Our liability is limited to the value of the order placed. JBR International Ventures Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. We ensure all regulatory compliances (FSSAI, ISO) are met to guarantee food safety.

9. Privacy Policy

We value your privacy and are committed to protecting your personal information.

• Information Collected: We collect information (name, email, phone number) when you place an order, subscribe to our updates, or contact us.
• Usage: Your data is used to process your orders, improve our service, and communicate updates or promotional offers with your consent.
• Protection: We implement strict security measures to protect your personal details. We do not sell or share your data with third parties for marketing purposes.
• Your Rights:You can opt-out of our communications at any time by clicking the "Unsubscribe" link or emailing us directly.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the jurisdiction of courts in Gurugram, Haryana.

11. Contact Information

For any queries related to orders, refunds, or services:

• Office Address: Sector 5, Sheetla Colony, Gurugram, Haryana 122001
• Phone: +91 85957 22151
• Email: sales@jbrinternational.in
• Business Hours: 24/7 Kitchen Operations (Support: 9:00 AM – 6:00 PM)