Question 1

Who is JBR International?

Accepted Answer

JBR International Ventures Pvt. Ltd. is a leading B2B bakery and food solutions company based in Gurugram, serving Hotels, Restaurants, Cafés (HORECA), Caterers, Cloud Kitchens, Corporate Cafeterias, and Banquet Halls across Delhi NCR. We manufacture and supply premium bakery products under our Heemu brand.

Question 2

Which locations do you serve?

Accepted Answer

We currently deliver across: Gurugram, Delhi, Noida, Greater Noida, Ghaziabad, Faridabad, Manesar. Expansion to additional cities is available for bulk customers.

Question 3

Are you FSSAI & GST registered?

Accepted Answer

Yes. We are a legally registered Private Limited Company with: Valid FSSAI License, GST Registration, PAN, MSME Registration (if applicable). All GST invoices are provided with every order.

Question 4

What products do you offer?

Accepted Answer

Our product portfolio includes: Fresh Bakery: White Bread, Brown Bread, Multigrain Bread, Sandwich Bread, Burger Buns, Hot Dog Buns, Pav, Kulcha, Pizza Base, Garlic Bread, Jumbo Bread, Submarine Bread, Dinner Rolls, Pastries & Cakes: Fresh Cream Cakes, Premium Cakes, Customized Cakes, Birthday Cakes, Corporate Cakes, Wedding Cakes, Brownies, Cheesecakes, Tea Cakes, Jar Cakes, Desserts: Mousse, Tiramisu, Pudding, Trifle, Dessert Cups, Cookies & Biscuits: Butter Cookies, Choco Chip Cookies, Oats Cookies, Multigrain Cookies, Premium Cookies, Savouries: Veg Puff, Paneer Puff, Patties, Croissants, Danish, Muffins, Corporate & Catering Solutions: Snack Boxes, Breakfast Boxes, Tea-time Snacks, Gift Hampers, Corporate Gifting, Customized Packaging.

Question 5

Can you manufacture products according to our recipe?

Accepted Answer

Yes. We can manufacture customized products according to your: Recipe, Taste profile, Weight, Shape, Ingredients, Packaging, Shelf-life requirement. Minimum Order Quantity (MOQ) may apply.

Question 6

Can products be customized with our branding?

Accepted Answer

Yes. We provide: Private Label Manufacturing, Hotel Branding, Restaurant Branding, Customized Packaging, Corporate Branding, Event Branding.

Question 7

Do you offer healthy bakery products?

Accepted Answer

Yes. Available options include: Whole Wheat, Multigrain, High Fibre, Low Sugar, Sugar-Free (selected products), Oats Based, Millet Products, Eggless Products.

Question 8

Do you manufacture eggless products?

Accepted Answer

Yes. Most of our cakes, pastries and desserts are available in 100% eggless variants.

Question 9

How do you ensure product quality?

Accepted Answer

Every product undergoes: Raw material inspection, Batch quality checks, Hygiene inspection, Weight verification, Packaging inspection, Final dispatch approval.

Question 10

What quality standards do you follow?

Accepted Answer

We follow: FSSAI Guidelines, Food Grade Packaging, Strict Hygiene Practices, Temperature Controlled Handling, FIFO Inventory System, Batch Traceability.

Question 11

What ingredients do you use?

Accepted Answer

We use premium quality ingredients sourced from reputed suppliers. No unnecessary artificial additives are used.

Question 12

What if I receive damaged or poor-quality products?

Accepted Answer

Please report within 24–48 hours along with: Invoice Number, Product Name, Batch Number (if available), Photographs. After verification we may provide: Product Replacement, Credit Note, Refund (where applicable).

Question 13

Can we request product samples?

Accepted Answer

Absolutely. We encourage all new HORECA customers to evaluate our products before placing recurring orders.

Question 14

How do I place an order?

Accepted Answer

Orders can be placed through: JBR Mobile Application, WhatsApp, Sales Executive, Email, Phone Call, Standing Supply Schedule.

Question 15

Is customer registration mandatory?

Accepted Answer

Yes. For the first order, we require: Company Name, GST Details (if applicable), Billing Address, Delivery Address, Contact Person, Mobile Number, Email, Purchase Order (if applicable).

Question 16

What is the minimum order quantity?

Accepted Answer

MOQ depends upon: Product, Delivery Location, Customization, Packaging. Our sales team will guide you.

Question 17

What are your delivery timings?

Accepted Answer

Standard delivery windows: Morning 7:00 AM – 10:00 AM, and Afternoon 4:00 PM – 6:00 PM. Customized delivery schedules are available for regular customers.

Question 18

Do you deliver daily?

Accepted Answer

Yes. We offer: Daily Supply, Alternate Day Supply, Weekly Supply, Monthly Contracts, Emergency Deliveries (subject to availability).

Question 19

Can I modify an order?

Accepted Answer

Yes. Order modifications are accepted before production begins.

Question 20

Can I cancel an order?

Accepted Answer

Fresh bakery items are produced specifically for each order. Cancellation requests are accepted only before production starts.

Question 21

What happens if my delivery is delayed?

Accepted Answer

Our team immediately informs customers. Depending upon the situation we may provide: Revised ETA, Priority Delivery, Replacement Dispatch, Credit Adjustment (where applicable).

Question 22

What if items are missing?

Accepted Answer

Please inform us immediately. Missing products will be: Delivered separately, Credited, Adjusted in the next invoice.

Question 23

How are prices decided?

Accepted Answer

Pricing depends on: Quantity, Product Type, Packaging, Delivery Frequency, Customization, Contract Duration.

Question 24

Do you provide wholesale pricing?

Accepted Answer

Yes. Factory-direct pricing is available for: Hotels, Restaurants, Cafés, Caterers, Cloud Kitchens, Corporate Cafeterias, Retail Chains.

Question 25

Do you offer bulk discounts?

Accepted Answer

Yes. Volume discounts are available for: Monthly Contracts, Annual Contracts, Bulk Orders, Events, Corporate Requirements.

Question 26

Can I receive a price list?

Accepted Answer

Yes. Our latest product catalogue and price list are shared after understanding your requirements.

Question 27

Which payment methods do you accept?

Accepted Answer

We accept: UPI, NEFT, RTGS, IMPS, Bank Transfer, Account Payee Cheque, Online Payment.

Question 28

Do you offer credit?

Accepted Answer

Yes. Credit facilities are available for approved HORECA customers after successful onboarding and internal approval.

Question 29

What are your payment terms?

Accepted Answer

Depending on customer profile: Advance Payment, Cash on Delivery, 7 Days Credit, 15 Days Credit, 30 Days Credit. Subject to approval.

Question 30

Will I receive a GST invoice?

Accepted Answer

Yes. Every dispatch includes a GST-compliant tax invoice.

Question 31

What happens if payment is delayed?

Accepted Answer

Delayed payments may result in: Temporary hold on new orders, Suspension of credit facility, Interest/late payment charges (as per agreement). We encourage customers to inform us in advance if any delay is expected.

Question 32

Do you maintain delivery vehicles?

Accepted Answer

Yes. We use dedicated delivery vehicles to ensure freshness and timely deliveries.

Question 33

Can you supply multiple locations?

Accepted Answer

Yes. Hotels, restaurant chains, cafés and corporate customers with multiple outlets can be serviced through a single agreement.

Question 34

Can you deliver on weekends?

Accepted Answer

Yes. Deliveries are available seven days a week, subject to order schedules.

Question 35

Can you handle urgent orders?

Accepted Answer

Yes. Urgent orders are accepted based on production capacity and vehicle availability.

Question 36

Will I get a dedicated Account Manager?

Accepted Answer

Yes. Every regular HORECA customer receives a dedicated relationship manager for: Ordering, Pricing, Complaints, Product Development, Billing, Support.

Question 37

Can you support large events?

Accepted Answer

Yes. We regularly supply: Weddings, Corporate Events, Banquets, Conferences, Festivals, Exhibitions, Office Celebrations.

Question 38

Can you develop exclusive products for my brand?

Accepted Answer

Yes. Our R&D team can develop exclusive bakery products for hotels, cafés, restaurants and retail chains.

Question 39

How do I raise a complaint?

Accepted Answer

You can contact us through: Dedicated Account Manager, WhatsApp, Email, Customer Support Number. Please share: Invoice Number, Product Details, Photos (if applicable).

Question 40

How quickly do you resolve complaints?

Accepted Answer

Most complaints are acknowledged within 2–4 business hours and resolved within 24–48 hours, depending on the nature of the issue.

Question 41

Do you provide after-sales support?

Accepted Answer

Yes. Our support includes: Product Feedback, Quality Monitoring, Menu Planning Assistance, New Product Recommendations, Seasonal Product Launches, Inventory Planning for Regular Customers.

Question 42

How do I become a HORECA partner?

Accepted Answer

Simply contact our sales team. Our onboarding process includes: Business Registration, Requirement Discussion, Product Sampling, Pricing Proposal, Customer Registration, Credit Approval (if applicable), First Order, Regular Supply.

Frequently Asked Questions

About JBR International

Products

Quality & Food Safety

Ordering Process

Pricing

Payment

Delivery & Logistics

Partnership

Complaints & Support

Becoming a JBR Partner

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